This depends on the make and model of device. Your nearest store will be able to quote you on prices if you can’t find it on the website.

We repair all Apple models from iPhone 5 to the 12Pro and we also offer glass back replacements.

We repair most Samsung models from Samsung A10 to Samsung S21.

Yes, we repair most Huawei models up to and including P40 and P40 Pro.

Yes, we do Apple Watch glass replacement up to 4th Generation.

No, we do not delete documents.

The device passcode is required for testing the device before and after the repair, to make sure we’ve done the job properly! This simply involves testing the device, and at no time will your personal data be accessed. We do not require passcodes for Samsung devices and instead require your IMEI code.

When booking your repair online, you’ll need to package up your device with a printout of your order confirmation. Please send your device to the following address: Tech Centre, PO Box 351, Manchester, M22 2EZ.

Samsung devices are repaired by Samsung-trained engineers at a different state-of-art facility, so please send these to: Timpson Repairs, c/o TMT First BAY 2, Holditch House, Holditch Road, Newcastle Under Lyme, Staffordshire, ST5 9JA.

No, we do not delete documents.

We always recommend backing up your device and then restoring it to factory settings (if you can’t share the passcode) before sending it for repair. This is an essential requirement for all Samsung devices.

Yes, of course! Please contact our support team with any queries following your repair.